Frequently Asked Questions

Physiotherapy is a healthcare profession that helps people restore, maintain, and maximize their strength, function, movement, and overall well-being. Our physiotherapists use evidence-based techniques to treat a wide range of conditions affecting the musculoskeletal, neurological, cardiovascular, and respiratory systems. Physiotherapy uses different modalities such as manual therapy, exercise therapy and electro therapy to help people manage pain.

No, you don't need a doctor's referral to book an appointment with us. However, if you have health insurance that covers physiotherapy, some insurance companies may require a referral for coverage. We recommend checking with your insurance provider.

Please wear comfortable, loose-fitting clothing that allows easy access to the area being treated. For example, shorts for knee or hip issues, or a tank top for shoulder problems. Sports wear is usually ideal.

You can book an appointment through our online booking system on our website, call us directly, or send us an email. Our online system is available 24/7 and allows you to choose your preferred date, time, and physiotherapist.

Initial consultations typically last 45 minutes, which include a comprehensive assessment and initial treatment. Follow-up appointments are usually 30-45 minutes. The exact duration may vary depending on your condition and treatment plan.

We require at least 24 hours notice for cancellations or rescheduling. Late cancellations or no-shows may be subject to a cancellation fee. Please contact us as soon as possible if you need to change your appointment.

Yes, you can request a specific physiotherapist when booking your appointment. We have a team of experienced professionals, each with different areas of expertise, and we're happy to match you with the best therapist for your needs.

We treat a wide range of conditions including sports injuries, back and neck pain, arthritis, post-surgical rehabilitation, work-related injuries, chronic pain, neurological conditions, and more. If you're unsure whether we can help with your specific condition, please contact us.

The number of sessions varies depending on your condition, severity, and individual response to treatment. After your initial assessment, your physiotherapist will discuss a personalized treatment plan with you, including an estimated number of sessions.

While some discomfort may occur during treatment, especially when working on injured or tight areas, we always work within your pain threshold. Communication is key - please let your physiotherapist know if something is too painful, and they will adjust the treatment accordingly.

Yes, home exercises are an important part of your recovery. Your physiotherapist will provide you with a customized home exercise program tailored to your condition and goals. These exercises are crucial to reinforce the treatment and speed up your recovery.

Our fees vary depending on the type of service and duration of the appointment. Initial consultations typically cost more than follow-up sessions. Please contact us for current pricing, or check our services page for detailed information.

Yes, we accept most major health insurance plans. Please bring your insurance information to your first appointment. We recommend verifying your coverage with your insurance provider before your visit.

We accept cash, credit cards (Visa, Mastercard), debit cards, and online payments through our secure payment system. Payment is due at the time of service unless you have made prior arrangements. If paying at the time of service at Cosmed Pharmacy, the pharmacy accepts cash only.

We follow all recommended health guidelines including regular sanitization of treatment areas and equipment, proper ventilation, and maintaining clean facilities. We also screen patients for symptoms and may require masks during certain treatments based on current health guidelines.

If you're experiencing any symptoms of illness (fever, cough, cold symptoms, etc.), please contact us to reschedule your appointment. We want to ensure the safety of all our patients and staff.

You can create an account by clicking "Register" on our website and entering your name, email, and password. Alternatively, you can sign up using your Google account for faster registration. After registering, you'll receive a verification email to activate your account.

Yes, email verification is required for security and to ensure we can send you important appointment notifications. You'll receive a verification email immediately after registration. If you registered with Google, your email is automatically verified. You can resend the verification email from your profile if needed.

No, an account is required to book appointments. This allows us to maintain your appointment history, send you reminders and confirmations, and provide you with a personalized experience. Creating an account only takes a minute and helps us serve you better.

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to reset your password. The link is valid for 1 hour for security purposes. If you signed up with Google, you can always use the "Sign in with Google" option.

Log in to your account and go to "Profile" or "Settings" to update your personal information, contact details, notification preferences, and password. You can also add or verify your phone number for SMS notifications about your appointments.

Select "Book Appointment" and choose your preferred date, time slot, and provider. You can view real-time availability for all our physiotherapists. Once submitted, your booking request will be reviewed by our team (usually within 24 hours on business days), and you'll receive an email notification when it's approved.

You'll receive an immediate confirmation that we've received your request. Our team will review it within 24 hours during business days. You'll receive an email notification when your appointment is approved, rejected, or if we need to propose an alternative time. Once approved, you'll receive another email 1-2 days before your appointment asking you to confirm your attendance.

Appointment confirmations help us reduce no-shows and ensure your time slot is secured. You'll receive a confirmation request email with a simple "Confirm Attendance" button. This takes just seconds and helps us provide better service. For last-minute appointments (within 48 hours), confirmation is automatic and not required.

Yes! If we propose a different time that doesn't work for you, you can counter-propose with your preferred times. This negotiation process continues until we find a mutually convenient time. You can also accept our proposal, decline it, or suggest multiple alternative times in your response.

Yes! Once your appointment is approved and confirmed, you'll receive calendar invitations that you can add to Google Calendar, Outlook, Apple Calendar, or download as an .ics file. This helps you keep track of your appointments across all your devices.

Log in to your account and visit your dashboard or "My Appointments" page. You'll see all your upcoming, past, and pending appointments with their current status. You can filter by status, view appointment details, and manage your bookings from this page.

Log in to your account, go to "My Appointments," and select the appointment you wish to cancel or reschedule. Click the appropriate action button and follow the prompts. Please provide at least 24 hours notice to avoid cancellation fees. You can propose alternative times directly through the system.

If you miss an appointment without notice, it will be marked as "missed" in our system. We may charge a no-show fee. However, we understand emergencies happen - you can request to reschedule missed appointments through your account within 7 days, and we'll do our best to accommodate you.

Same-day changes are possible but may be subject to cancellation fees as per our 24-hour notice policy. If you have an emergency, please contact us immediately by phone. We'll work with you to find a solution and may waive fees depending on the circumstances.

If your requested time isn't available, we can suggest alternatives, and you can counter-propose times that work better for you. This back-and-forth continues until we reach an agreement. Each party can accept, decline, or suggest different times. You'll receive email notifications at each step of the negotiation.

You'll receive emails for: account creation, appointment booking confirmations, approval/rejection notifications, time change proposals, appointment reminders, and post-appointment follow-ups. All email notifications are automatic and designed to keep you informed.

Yes! You can enable SMS notifications in your profile settings. First, add and verify your phone number (you'll receive a verification code via SMS). Once verified, you can choose to receive appointment reminders, confirmations, and important updates via text message in addition to email.

Go to your profile settings, enter your phone number with country code, and click "Save." You'll receive a verification code via SMS. Enter this code in the verification field to complete the process. Phone verification is required before you can receive SMS notifications.

You can manage your notification preferences in your profile settings. While we require email notifications for critical appointment information (approvals, confirmations, changes), you can control SMS notifications and choose which types of updates you want to receive.

First, try clearing your browser cache and cookies, or try a different browser. If problems persist, please contact us by phone or email, and we'll be happy to help you book your appointment manually or troubleshoot the issue.

Yes! We offer Google Sign-In for faster and more convenient access. Your Google account email is automatically verified when you sign up this way. You can also link your Google account to an existing email/password account from your profile settings.

If you don't see available time slots, it may be because: the provider is fully booked for that day, you're looking too far in advance, or the system is checking for conflicts with the provider's Google Calendar. Try selecting a different date, time range, or provider. Contact us if you need assistance finding availability.